Eunoia Fulfillment Policy for Credit Card Payments via Stripe® 

These policies will aid users determine how Eunoia,LLC fulfills orders and payments made by credit card via the payment processor Stripe.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to Eunoia. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of New York. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Fulfillment Policy 

At Eunoia, we work hard ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.

Delivery Policy 

At Eunoia, we sell digital web, design, and marketing services. We deliver our services to clients via electronic means pursuant to our client’s requests. At this time, there are no physical products sold which would require shipping or delivery.

Refund Policy

We may offer returns in the following conditions:

• If the service has not been performed at all during the term of our contract. This may occur in the case of an unexpected emergency for either party. If possible, the project will be rescheduled. If not, the project will be refunded.

EXCEPTIONS

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

• You were aware or notified of the problems with the service before making the purchase.
• You did not like your purchase or realized you had no use of it.
• You approved the final product, but changed your mind at a later date. 
• There was no notice of dissatisfaction or opportunity to remedy the situation before requesting cancellation

Return Policy 

At Eunoia, we sell digital marketing services. No returns can be made but in some circumstances we offer refunds. Our refund policy has been explained above.

Cancellation Policy 

Either party may terminate their contract with written notice only after a good faith effort has been made to remedy the reason for termination. A project can not be terminated if no effort has been made to resolve the issue at hand.

PRE-PROJECT TERMINATION
Should the client need to cancel their project before it is started, they will lose their non-refundable deposit. If the project is cancelled more than 1 month in advance, a no termination fee will be charged. If the project is cancelled less than 1 month in advance, the Client will be charged a termination fee amounting to 10% of the overall project cost.

MID-PROJECT TERMINATION
If a project is cancelled in the midst of ongoing work, the Client must pay for the work completed prior to termination. The balance due is based on the progression through the project timeline, not through the payment timeline. For example, if a 8 week long project is terminated after 6 weeks, The Client is responsible for 75% of the invoice. If the project was paid in full, a refund will be issued for the difference. Upon termination, work will cease and no further deliverables will be sent.

END-PROJET TERMINATION
Once a project is completed, contracts and payment plans can not be terminated. The Client must pay their balance in full as per the agreed upon exchange of deliverables and payment.

Contact Information 

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to [email protected] stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

For inquiries or comments regarding this Policy, please email [email protected]